Support
Need help with your API integration, billing, or account? We're here to help.
Email Support
For technical issues, billing questions, or anything else. We typically respond within a few hours on business days.
mikkel@orbisx.aiAPI Documentation
Most integration questions are answered in the docs. Check the guides for setup instructions and examples.
Read the docsCommon Questions
How do I cancel my subscription?
Go to Dashboard → click your plan → 'Manage'. This opens the Stripe billing portal where you can cancel, update payment, or download invoices.
Where are my invoices?
Invoices are emailed to you after each payment. You can also access them from the billing portal (Dashboard → Plan → Manage).
I forgot my password
Click 'Forgot password?' on the login page. You'll receive a code by email to set a new one.
My API key isn't working
Check that: (1) the key starts with ob_live_, (2) it's passed as X-API-Key header, (3) it hasn't been revoked in the dashboard. If you're still stuck, email us.
Can I upgrade or downgrade my plan?
Yes. Go to Dashboard → Plan → Manage. Changes take effect immediately. If you downgrade, you keep access until the current billing period ends.
Do you offer custom enterprise plans?
Yes. For unlimited requests, multiple countries, or custom SLAs, email us at mikkel@orbisx.ai and we'll set up something that fits.