Support

Need help with your API integration, billing, or account? We're here to help.

Email Support

For technical issues, billing questions, or anything else. We typically respond within a few hours on business days.

mikkel@orbisx.ai

API Documentation

Most integration questions are answered in the docs. Check the guides for setup instructions and examples.

Read the docs

Common Questions

How do I cancel my subscription?

Go to Dashboard → click your plan → 'Manage'. This opens the Stripe billing portal where you can cancel, update payment, or download invoices.

Where are my invoices?

Invoices are emailed to you after each payment. You can also access them from the billing portal (Dashboard → Plan → Manage).

I forgot my password

Click 'Forgot password?' on the login page. You'll receive a code by email to set a new one.

My API key isn't working

Check that: (1) the key starts with ob_live_, (2) it's passed as X-API-Key header, (3) it hasn't been revoked in the dashboard. If you're still stuck, email us.

Can I upgrade or downgrade my plan?

Orbis Builders limits follow your OrbisX plan: Business and Enterprise plans on OrbisX include Orbis Builders (use the same verified email address), and new Builders subscriptions are no longer sold. Plans are changed at orbisx.ai. If you still have an older Builders Pro subscription, go to Dashboard → Plan → Manage to change or cancel it.

Do you offer custom enterprise plans?

Yes. For higher limits, multiple countries, or custom SLAs, see the Enterprise plan at orbisx.ai or email us at mikkel@orbisx.ai.